Your privacy is very important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have any questions or concerns about this policy, you may contact us at any time for further details. We will never sell, share, or otherwise give out your information to others in any ways different from those disclosed in this policy. By visiting our site you are accepting the practices as described below.
This notice applies to all information collected or submitted on the www.altawareg.com website. On some pages, once you have the option to order products, make requests, and opt in to receive emails. You may decide not to provide certain information, but that may prevent you from using key features of our new online shopping experience. To process an order, we require you to provide billing information (credit card), shipping and any other necessary contact information (email address/phone number). This information is secure and will never be made publicly available to other parties, and will only be used by our staff to process orders. Your credit card information will only be shared with our bank for payment authorization, and we do not save this information in our database.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties. We use and store email addresses to answer any emails we receive from you, or to contact you (by email or by phone) if any order-related issues arise. Your email address is also used to provide you with order and shipping confirmations so you can more clearly track the progress of your order as it makes its way through our system. Contact information is not used for any other purpose and is not shared with outside parties. You can opt to register on our website if you would like to receive frequent email updates on our new products, services, and promotions. Information you submit on our website will not be used for this purpose unless you “opt in” on our website. You may also un-subscribe to this email at any time.
Google Analytics Tracking
We utilize Google Analytics and other similar services to track website user activity at both the aggregate and individual levels. Google is able to track your web activity and online behavior on our website by user ID tracking, a feature we have enabled within Google Analytics. Your user ID and personal information is always anonymous to us within the Google Analytics program. Google uses the information they gather to create personalized advertisements for you based on your online behavior. Google is very transparent about their privacy practices. To learn more about how Google uses your information, click here.
Google does provide an opt-out option if you do not wish to have your information used by Google Analytics. To do so, you will need to install the Google Analytics opt-out browser add-on, which can be found here.
Third Party Services
We use third parties to perform services such as payment processing and credit card authorization, fraud protection, age verification, A/B testing, evaluation of visitor activity, and data analysis. We provide your personal information to these third parties with the sole intent of using the services they perform.
When you create an account with us, you are required to provide us with an email address so we can send subsequent confirmation emails after you place an order with us. If you have selected to receive our promotional emails, you will be included in our email campaigns. You will always have the option of unsubscribing from our promotional emails by clicking unsubscribe at the bottom of any email.
In our commitment to provide the most outstanding customer service possible, we have a whatsapp messaging feature where you can message in real-time with a www.altawareg.com Customer Service Representative. This service is provided by Whatsapp web communication platform that manages online interactions. When you engage in a chat with one of our representatives, Whatsapp web will connect directly to your phone once you scan the QR code. and this will connect your messages to our representative. This information is solely used for internal purposes and is in no way shared with any outside parties. We use this information to help our team develop and excel to better serve you. Whatsapp does not record your email address only your phone no.
All products we are selling through www.altawareg.com are intended for legal tobacco smoking use by adults (18 years or older) only. We operate within the legal age and legal entities and we do require to see and receive the permits/importation licenses for tobacco in your country. Any other use of such products, by minors or for use with controlled substances is punishable by the country’s governing laws. Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting to commit fraud.
We do not sell products to persons under the legal age for tobacco purchases within their respective countries. To verify your age, we use a non-affiliated third party companies, to confirm that the information you provided upon check in and check out is accurate and that you meet the legal age requirement to order from our website.
All materials including images, illustrations, designs, icons, photographs, logos, slogans, content, source code and other written and visual materials on the altawareg.com Website and any of its affiliates are the exclusive copyright, trademark, and/or otherwise noted intellectual property owned and/or licensed by Altawareg.com and Al Tawareg Shisha Tobacco Co. LTD. Any misuse of this or any affiliate website may be punishable by law.
Effective Date: May 1st 2019